Hotspot billing
Vouchers, time and data plans, and a branded captive portal where customers pay and connect.
ISP billing & customer care solutions
Get paid on time. Answer every customer.
Two things decide whether an ISP grows: customers pay without chasing, and every customer gets a quick answer. We set up both — and keep them running.
ISP billing
Everything between the router and the payment.
Whether you run hotspots, PPPoE fiber subscribers or both, we make sure customers are billed, paid and connected automatically.
PPPoE subscribers
Monthly home and business subscribers with plans, expiry and account history.
M-Pesa payments
STK push and paybill payments that reconnect customers automatically once they pay.
MikroTik & RADIUS
Router and RADIUS configuration so plans, speeds and disconnections are enforced correctly.
SMS reminders
Automatic payment reminders before expiry, and confirmations when customers pay.
Maintenance & support
Updates, backups, monitoring and a support line your team can call.
Customer care solutions
Every customer answered — even at midnight.
Most customer messages to an ISP are the same few questions: "Why is my internet off?", "How do I pay?", "What's my balance?". Our customer care tools answer those instantly and pass the rest to your team with the full history.
Shared WhatsApp inbox
One business WhatsApp number, answered by your whole team from one screen — no more personal phones.
AI assistant
Answers common questions any time — account status, packages, how to pay — and hands over to a person when needed.
Tickets & follow-up
Faults become tickets assigned to technicians, so no complaint is forgotten.
SMS notifications
Payment confirmations, expiry reminders and outage notices sent automatically.
Customer app & portal
Customers check their account, pay with M-Pesa and chat with support themselves.
Reports
See response times, common issues and busy hours — and fix the causes.
Switching is easier than you think
Already have a billing system that's giving you trouble?
We can take over support of your current setup, or move you to a better one — customers, plans and balances included.
How we take over your billing
01
Audit
We review your current system, routers and payment flow.
02
Set up or migrate
Customers, plans and balances move over with minimal disruption.
03
Train your team
Hands-on training for your office and field staff.
04
Maintain
Monthly maintenance, updates and a support line you can call.
Who it's for
Built for Kenyan ISPs.
Hotspot operators
Estates, hostels, cafés and towns selling Wi-Fi by the hour, day or month.
Fiber ISPs
FTTH providers with monthly home and business subscribers.
Growing networks
ISPs adding sites, staff and customers who need billing that keeps up.